CPanel

WeldonPC.com – Comprehensive cPanel Guide for Non‑Technical Users

(Updated 11 July 2025)

This guide expands on the basics and answers the most common “How do I…?” questions we receive from new hosting clients who are not deeply technical. Keep it handy or bookmark it in your browser.

1   Getting into cPanel

Step What to do Tips if something goes wrong
1 Open a browser and type https://YOURDOMAIN.com/cpanel Replace YOURDOMAIN.com with your own domain name; make sure you include the https:// prefix.
2 Enter the username and password provided in your “Welcome” email. • Forgot either one? Click “Reset Password” on the login screen or email support@weldonpc.com.• If the login page will not load, try https://SERVERNAME:2083 (the :2083 tells the browser to connect to cPanel directly).

2   Email Management (the #1 support topic)

  1. Create an Email Account

    1. In cPanel, click Email Accounts → Create.

    2. Fill in:
      • Username (only the part before the @)
      • Password → click Generate for a strong suggestion.
      • Storage Space → leave on “Unlimited” unless you have a reason to restrict it.

    3. Press Create. That’s it!

  2. Access Webmail Anywhere
    Method A: Click Check Email beside the account → choose Roundcube (simplest).
    Method B: Visit https://YOURDOMAIN.com/webmail and log in with full email + password.

  3. Add the Account to Phone/PC Mail Apps

    Setting Value
    Incoming (IMAP) mail.YOURDOMAIN.com, Port 993, SSL/TLS
    Outgoing (SMTP) mail.YOURDOMAIN.com, Port 465, SSL/TLS
    Username full email address
    Password the password you created

    Shortcut: In Email Accounts click Connect Devices for ready‑made setup instructions and autoconfiguration files for Outlook, Apple Mail, and Thunderbird.

  4. Fight Spam & Bounces

    • In cPanel → Spam Filters: enable SpamAssassin and set “Automatically delete new spam” to OFF at first so you can monitor the spam folder.

    • Make sure your sender address exactly matches your authenticated domain (important for Gmail, Outlook.com, Yahoo).

3   Build a Site Quickly with Softaculous Apps Installer

  1. In cPanel, scroll to Software → click Softaculous Apps Installer.

  2. Pick a platform:

    • WordPress (90 % of customers choose this) – blogs, business sites, stores.

    • Joomla, Drupal, PrestaShop, etc.

  3. Click Install Now. Fill in:

    • Choose Installation URL – usually leave protocol as https:// and directory blank.

    • Admin Username/Password/Email – this creates your website’s login.

    • Advanced Options → Auto‑Upgrade – turn it ON to stay secure automatically.

  4. Click Install. A progress bar will run; when it reaches 100 % you’ll see two links:

    • Site URL – the public home page.

    • Admin URL – e.g., https://YOURDOMAIN.com/wp-admin. Bookmark it.

4   Understand Your Visitors with AWStats

  1. In cPanel, open Metrics → AWStats.

  2. Click View next to your domain.

  3. Key sections to watch:

    Section Why it matters
    Monthly history Quickly spot growth or sudden drops in traffic.
    Days of month / Hours Identify the busiest times for backups or marketing pushes.
    Hosts (Top 25) See which IPs/companies are visiting you the most.
    Search Keyphrases & Keywords Shows exactly what people typed into Google to find you.
    404 Errors “Page Not Found” list—use it to fix broken links.

    Exporting data: At the very bottom, press Download in text format for offline analysis or to email your marketing team.

5   Other Everyday Tasks & FAQs

Question or Task Where in cPanel What to Know (short answer)
“How do I reset an email password if the user is locked out?” Email Accounts → Manage → New Password → Update Email Settings You don’t need the old password to set a new one.
“My inbox is full—how do I free space?” Email Disk Usage Sort by largest folders; click Manage → Delete Permanently for Trash/Junk.
“Can I make a backup of my whole site myself?” Files → Backup or Backup Wizard Click Generate Full Backup. Store the resulting file off‑server.
“Where are my files?” Files → File Manager Your web root is /public_html/. Double‑click to open; right‑click files for rename, edit, or permissions.
“Is SSL (padlock) free?” Security → SSL/TLS Status Let’s Encrypt renews automatically every 90 days; make sure DNS points to our server first.
“How do I redirect the old site to the new one?” Domains → Redirects Set “Type” to Permanent (301), pick the old URL, and point it to the new destination.
“Why is my site showing a 500 error?” Metrics → Errors or File Manager → .htaccess The Errors log lists the exact reason (often a bad plugin or .htaccess typo).
“How do I upload a single large file?” File Manager → Upload Files over 1 GB are safer via an FTP client (FileZilla) using your cPanel login.
“Where do I change my DNS records?” Domains → Zone Editor Click Manage to add or edit A, CNAME, MX, etc. Changes take 10 – 30 minutes to propagate.
“I want an autoresponder while I’m on vacation.” Email → Autoresponders Click Add Autoresponder, set Start/Stop dates, and write your away message.
“Can I forward info@ to my Gmail?” Email → Forwarders → Add Forwarder Create the forwarder and keep the original mailbox so you have a copy.
“What’s two‑factor authentication?” Security → Two‑Factor Auth Scan the QR code with Google Authenticator/FreeOTP to add a 6‑digit login code.

6   Quick Security Checklist

  1. Use unique, randomly generated passwords for every cPanel and email account.

  2. Turn on Auto‑Updates (in Softaculous) for WordPress core, plugins, themes.

  3. Enable Two‑Factor Authentication (2FA) for cPanel and your CMS admin area.

  4. Keep local PCs malware‑free—keyloggers steal credentials faster than any hack.

  5. Review AWStats for unexplained traffic spikes—they can reveal bot attacks or scraping.

7   Getting Support

Method Best for Details
Email Non‑urgent questions, screenshots support@weldonpc.com
Phone Urgent site‑down issues 888‑7‑WELDON (24 × 7)
Knowledge Base Self‑help articles & videos https://help.weldonpc.com
Remote Session Walk‑through on your screen By appointment—click Start a Session in any support email.

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